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Refund and Returns Policy

Effective Date: 01.09.2025

At Hatherchoya, we value our customers and aim to provide a smooth and reliable shopping experience. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

By placing an order on our platform, you agree to the terms of this policy.

  1. Eligibility for Returns
    You may request a return if:

The product is defective, damaged, or incorrect at the time of delivery.
The product does not match the description provided on the website.
The request is made within 7 days of receiving the order.
📌 Important: Customers must provide an unboxing video or a clear video of the damaged/defective product at the time of opening the package.

Without a valid video proof, returns/refunds will not be accepted.

  1. Non-Returnable Items
    The following products are not eligible for return/refund:

Sarees, clothing, or jewelry that have been used, worn, washed, or altered.
Personalized, custom-made, or made-to-order items.
Perishable or fragile products (e.g., clay décor items) unless damaged in transit.
Items purchased under clearance or sale offers (unless defective).

  1. Return Process
    Contact our support team at [Insert Email/Phone] within the return window.
    Share your order number, product details, and the required video proof.
    Once approved, our team will arrange pickup/shipping instructions.
    Products must be returned in unused condition with original tags, packaging, and invoice.
  2. Refund Process
    Refunds will be initiated only after we receive and inspect the returned product.
    If approved, refunds will be processed within [7–14 working days] through the original payment method.
    For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.
    Refunds without proper video proof of damage/defect will not be accepted.
  3. Exchange Policy
    Exchanges are possible only if the replacement product is in stock.
    If unavailable, a refund (subject to policy) will be processed.
  4. Shipping & Return Costs
    If the return is due to damage, defect, or incorrect product, the vendor will bear the shipping cost.
    If the return is due to customer preference (color, size, style), the customer must bear the shipping cost.
  5. Vendor-Specific Policies
    Since Hatherchoya is a multi-vendor marketplace, individual vendors may have specific conditions in addition to this policy. Customers are advised to check product-specific policies before purchase.
  6. Contact Us
    For return or refund requests, please contact us:

Hatherchoya
Email: haterchhoya@gmail.com